Your questions, answered.

You're very welcome to call in and browse during opening hours. Our personal styling service — colour and face-shape analysis — is complimentary, by appointment only; please call the practice to book.

Yes — there's plenty of free parking in two car parks right next to the shopping precinct.

Book online in a few quick steps on our appointments page, or call us on 01236 449955.

Your current glasses, sunglasses and contact lenses, a list of any medication you take, and details of any eye conditions in your family.

Yes — the practice is fully wheelchair accessible. If you have any other access needs, just let us know when you book and we'll do everything we can to make your visit comfortable.

Yes — NHS eye examinations are free for all UK residents in Scotland. How often you're entitled to one depends on your age and eye health.

An optional addition to your NHS examination that includes optomap® ultra-widefield retinal imaging and an OCT scan, for the most complete check of your eye health. It costs £35 for adults. Find out more.

NHS optical vouchers help towards the cost of glasses or contact lenses for children, young people in full-time education, and adults who receive certain benefits or hold an HC2 or HC3 certificate. Ask us and we'll check what you're entitled to.

It depends on the lenses you choose. We'll give you a time when you order, and let you know as soon as your glasses are ready to collect.

Often, yes. We'll check your frame first, as older frames can become fragile — and we'll always be honest with you if we don't think it's a good idea.

Glasses supplied by us can be adjusted free of charge at any time — just pop in. For glasses bought elsewhere, we'll look at them on a case-by-case basis, as frames can sometimes break during adjustment.

For glasses we've supplied, yes — bring them in and we'll see what we can do. For glasses bought elsewhere, we'll take a look and advise you honestly on a case-by-case basis.

As a ZEISS partner practice we offer the complete ZEISS range — everyday, varifocal, screen, driving, light-reactive, sun and children's lenses. See the range.

Call us first on 01236 449955 — we aim to see urgent problems the same day. When we're closed, call NHS 24 on 111. For a serious injury or chemical in the eye, go to A&E or call 999.

Any age — children don't need to be able to read. Children's eyecare.

Yes — Jacqueline has more than 30 years' experience fitting contact lenses, and we provide full aftercare. Contact lenses.

We're not currently offering home visits, but please get in touch — we may be able to help, or refer you to another provider.