We are committed to providing high-quality care through safe, effective and person-centred treatment. We understand, however, that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why.
How to complain
- Speak to us — many concerns can be resolved straight away. Call 01236 449955 or talk to any member of the team.
- In writing — email reception@jacquelinemeadeopticians.com or write to us at 152 Bank Street, Coatbridge, North Lanarkshire, ML5 1ET.
If you are still not satisfied
For NHS services you can contact NHS Lanarkshire, and then the Scottish Public Services Ombudsman. For glasses, contact lenses or other goods and services paid for privately, you can contact the Optical Consumer Complaints Service.